How to Find an IT Managed Services Provider
Research before choosing your IT managed services provider will help you make a smart decision, if only because there are numerous options out there and none are ever the same.
Here are considerations to make as you come up with your final choice:
Your IT managed services provider is going to be your end-to-end solutions provider, so if they have inadequate knowledge and experience, there will be a disparity between expected service and services actually provided. If you belong to an industry that has certain requirements, your IT-MSP should understand just how important those are to your business.
A good IT managed services provider will have enough qualified staff not just to maintain your current structure, but also to keep you thinking forward. We all know that an outsourced IT solutions provider, such as an IT-MSP, attends to several clients at a time. If they have too few people to manage your current IT needs, how can they help you grow in the future?
The three most used payment types are alerting and monitoring only, pay per device, and pay per user.
>> Alerting and Monitoring
In this setup, the provider either performs software updates and sends patches, or forwards the alert to an IT representative at your company who will handle it. This service structure will not fix any problems in question, but is an effective and less expensive method if you have an internal team of IT experts.
>> Per Device
With this structure, customers have to pay according to the total number of devices supported. This type of payment structure is often the most expensive and least preferred.
>> Per User
This is the most preferred pricing method nowadays primarily because of its flexibility. Each device of the user will be covered by the cost of the user himself. That is obviously very cost-effective.
As a client of your IT managed services provider, you have the right to know all about the technology you’re using. Clients can be very different, ranging from those who simply want to have their issues fixed to those who are interested in the details of how such issues were resolved. Wherever you fall within this spectrum, you need to know your communication options with he IT managed services provider you pick.
Selecting an IT-MSP needs to be viewed as entering into a partnership with the company or even actually hiring someone to be one of your employees. The idea is to choose someone you can trust. Otherwise, they will only turn into a liability, so you’ll need to reconsider and look for other options.